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Scritto da: avvelenato
> Scritto da: Giambo
> > Scritto da: ::1
> >
> > > Al momento sto ancora facendo l'offeso con Giambo
> >
> > Eh ?
> >
> > > Non faccio assistenza utenti da una vita, ma ho ancora nel cuore lo sgrinschot (scritto così) che mi mandò un utente: aveva premuto stamp, incollato in word, stampato e ripreso con lo scanner (in b/n ovviamente) per mandare un immagine (mi pare che il form di assistenza prevedesse solo formati immagine).
> >
> > Quando lavoravo per Grande Esercito Elvetico:
> > - Screenshots
> > - Pastato in Excel (!)
> > - Stampato
> > - Firmato dal Col. Magg. Gran. Figl. Di Putt.
> > - Mandato per Fax
> >
> > Gli screenshots in questione erano una stacktrace di mille mila righe. A volte i fax venivano appoggiati sul cofano incandescente di un Puch , con il risultato che ci si puo' facilmente immaginare .
> >
> > Escludendo il Puch, una sequenza simile veniva usata all'UBS ...
>
> Ricordo il mio primo giorno di formatore verso le nuove leve. Avevo giusto un anno di esperienza, ma mi ero già fatto un'idea di come girasse il fumo.
> Il mio 'capo' mi disse di far vedere come si gestivano i ticket di intervento. Presi un ticket banale, un computer che non si accendeva. Sarebbe dovuto transitare direttamente al gruppo manutenzione, ma c'era incongruenza sui dati di inventario. Il codice inserito si rifaceva al monitor.
>
> Chiamo la signora, tutto il gruppo di ragazzi dietro di me ad ascoltare, col capo che disse loro "ascoltate avve come fa".
>
> "Signora, sono avvelenato, la chiamo per il guasto che ha segnalato sul computer tal dei tali. Mi può cortesemente dare il numero di inventario?"
> "E che cos'è?"
> "E' un codice a barre con la scritta PT seguito da 8 cifre"
> "Ah eccolo, pt50403020"
> "No signora, questo è il numero del monitor, mi deve dare quello del computer"
> "Eh io vedo solo questo"
> "Signora, il monitor è una cosa, il computer è un altro. Non lo vede?"
> "Io usavo questo prima che si scassasse"
> "Signora, non il televisore. Mi serve il numero dello scatolo di ferro!"
> "Aaaaaah! Aggiu caput.". E mi dà il numero giusto.
>
> Fragorose risate dietro di me. Intanto modifico il ticket e lo inoltro al gruppo manutenzione.
>
> E il mio capo mi fa: "Avete visto com'è stato bravo? Bisogna abbassare il linguaggio al livello del proprio interlocutore!".
>
>
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> Lo scatolo di ferro. Come mi sia venuta proprio non lo so.
>
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> È proprio vero che chi va col terrone impara a terronare

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